Your privacy, in plain language.

Right Step Youth & Family Services, LLC provides outpatient behavioral health and therapeutic rehabilitation services to youth and families in the Louisville, Kentucky area. This notice explains how we handle information collected through our website, rightstepyfs.com.

This notice covers our public website only. Health information created or received in the course of providing services is protected health information and is handled separately under our HIPAA Notice of Privacy Practices, which is provided to every person we serve.

Right Step owns the information collected on its website. We collect only the information that visitors voluntarily provide to us — for example, when you send us an email, submit a contact or referral form, or otherwise contact us directly. If you choose not to provide information, we simply may not be able to respond to your request.

We do not collect sensitive information through general website forms. Please do not include protected health information in a website message; use our secure referral portal or call our office instead.

Right Step does not sell, rent, or trade personal information. We do not share information with third parties except as needed to fulfill a request you have made — for example, sharing the details necessary to process a payment through a payment processor such as PayPal, or to complete a referral you asked us to coordinate.

We may also disclose information when the law requires it, or when necessary to protect the safety of a person we serve. Any such disclosure follows the same confidentiality standards that govern our clinical records.

We use the information you provide to respond to you and to address the reason you contacted us. We keep that information only for as long as it is needed for that purpose or as required by law.

Unless you ask us not to, we may contact you by email in the future to tell you about services, programs, or changes to our policies. You may opt out of these communications at any time.

We use technology tools to operate our website and support our work. These tools may include automated systems or artificial intelligence that help with site functions, the visitor experience, analysis of trends in the information we receive, or our communications.

These tools operate under human oversight and with safeguards in place. They support the judgment of our staff; they do not replace it. Information handled by these tools is used only for the purposes described in this notice, and is not sold or used to advertise unrelated products to you.

You may opt out of communications from us at any time — by replying to any email, calling our office, or using the contact options below.

You may also ask us to show you the information we hold about you, correct or update it, or delete it. You may raise a concern about how your information has been handled, and we will review it and respond.

To make any of these requests, contact our office at the phone number or address at the end of this notice. We may ask you to verify your identity so that we do not release information to the wrong person.

Sensitive information submitted through our website — such as payment information or protected health information — is encrypted in transit. You can confirm this in your browser: our site loads over a secure connection ("https"), which is shown by the lock icon beside the address bar.

Offline, access is limited to the staff members who need the information for a specific job, such as billing or customer service. It is not available to staff at large. Our servers are kept in a secure environment, and we review our safeguards regularly.

We may update this notice from time to time to reflect changes in our practices or in the law. When we do, we will post the revised notice on this page and update the effective date above. If a change materially affects how we handle your information, we will make that clear on the website.